Help using this website
Please note that Narcotics Anonymous has no affiliation with any
software or hardware vendors, ISP's and Internet hosts mentioned
on this page.
On this page we hope to help you solve some problems
you might experience when using our website.
If you came here needing help regarding drug problems, go to our contact page >
Links to areas below:
- I cannot find the page I'm looking for
- I seem to get old pages whereas I'm
expecting to see new updates
- Your website looks broken
- When I click on an e-mail link or a map, it doesn't work
- I've saved one
of your web pages, but when I try to use it, it doesn't work
- When I click on a link to view a document, spreadsheet or presentation on this site, it doesn't work
- When I click on a link to listen to
a recording, it doesn't work
- I have questions regarding the forums.
I cannot find the page
I'm looking for.
At the bottom of most pages, you will see a link
called site map. Click on it to see
a "map" of our website.
I seem to get old pages whereas
I'm expecting to see new updates.
WINDOWS users: Click on your browser's Refresh button
or press the "F5" button on your keyboard.
If you still
see an old version of the page, force-refresh by
pressing "Control" and "F5" simultaneously.
MAC users: Click on your browser's Refresh button
or press the "Command (Apple)" and "R" buttons on your
If that doesn't work, you need to force-refresh: Safari users, press "Alt", "Command (Apple)" and "R"
simultaneously; Firefox users, press "Shift", "Command (Apple)" and "R"
If you still see an old version, it may well be that no-one sent
us any updates yet ;-)
Your website looks 'broken'.
You're probably using a very old or obscure web browser.
However, despite its appearance, the website should still be functional, touch wood.
the latest free browsers you may want to try these links Firefox 3, Safari 3 or Explorer 7 (Windows only).
When I click on an e-mail link,
or on the meetings maps, it doesn't work.
*Mac users, go to Safari menu > Preferences, or Firefox menu > Preferences > Content
is website (insert the "at"
symbol) na.org.za . The reason we
harvesting our e-mail address and abusing it.
If the e-mail link still doesn't work:
Are you in an Internet café? They usually do
not have e-mail programmes set up (for security reasons). Or maybe
you just haven't set up yours yet – Windows users, look for Outlook, Outlook Express or Thunderbird; Mac users, look for Mail, Entourage, or Thunderbird.
If you ARE in a public place, you may try setting up a web-based
e-mail account (meaning you do not need an e-mail programme to use
it, only your web browser, e.g. Explorer or Safari ) if you do not already have one. Examples
of free, web-based e-mail accounts are Gmail and Yahoo!.
If you have an Internet account, you often can set up a free e-mail account
with your ISP (Internet Service Provider), such as MWeb, Telkom, Uninet etc., by going to their website.
'Course, you could always just phone us ;-)
I've saved one of your web pages,
but when I try to open it, it doesn't work.
You probably wanted to add that page to your favourites
(bookmarks), but instead you saved the actual page on your computer,
Pages containing registration forms, order forms and forum pages
will not work. Same goes for links that lead to pages outside the
NA South Africa site. Go to the original page on our website by
typing www.na.org.za in your browser and click on "Go" or press "Enter"
on your keyboard. Remember to check that you're online :-)
When I click on a link to view
a document on this site, it doesn't work.
It may take a while for
some documents on our website to load, so it may seem like nothing is happening
for a while.
Or, the document is downloading to your hard disk instead – this happens especially with Office documents. Check your default download folder to find it (usually your desktop).
If still nothing happens after a while:
- PDF's: Some very old computers
have the programme installed that is needed to read these documents. The
programme is called Adobe
Reader (previously Adobe Acrobat Reader) and it is free of
charge. If you do not have the time to download it (if you use
a dial-up modem, it may take an hour to download), ask your nearest
PC shop or IT manager to give you a copy.
Mac OS X users have a built-in reader called Preview, so you shouldn't experience any problems .
- The same goes for any Word (.doc), PowerPoint (.ppt) or Excel (.xls) documents found on this site.
To view them, you will need one of the following Office-like programmes:
*We do not recommend
downloading these programmes or suites, unless you
have a true broadband Internet connection. Rather get them from providers
listed on their websites.
- Office Open XML* documents (.docx), presentations (.pptx) and workbooks (.xlsx) are Microsoft formats introduced since Microsoft Office 2007 for Windows and Microsoft Office 2008 for Mac.
*Not to be confused with the OpenDocument format (.odt, .odp, .ods), supported by most free and Open Source Office suites.
To view Office Open XML files, you will need one of the following Office-like programmes (at the time of writing – 19 July 2008):
Or you can download one of several filters available for your Office suite – see the list on Wikipedia's Office Open XML page.
When I click on a link to listen
to a recording, it doesn't work.
- Probably because the MP3 file you want to listen
to is still downloading, and your MP3 player is set to only play the track once the complete track has downloaded. If you use a dial-up
modem, you may have to be patient. To see whether the MP3 is still
downloading, watch the progress bar.
- Another possibility is that your computer is not
set up to play sound at all, meaning you need a sound
card and/or speakers. Also, be sure that your speakers
are switched on, the volume is up, and the speakers are plugged into both your wall socket and your computer.
- A remote possibility is that someone deleted the programme from your
Here are some popular, free MP3 players you may
want to download:
WINDOWS users: iTunes, Winamp or Windows
MAC users: iTunes or QuickTime
I have questions about
Try the Forum Tips page.
You will find a link to it near the top of every Forum page.
Still have problems? We may soon have a page titled
"Help using the Help page". In the meantime, feel free
to e-mail us at
To change details on this page, please send them (together with your town/city and NA area affected) to